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See where the hours go, and take them out.

We measure your core processes from your own systems, cost every run, and redesign the ones that cost you most. Then we build the small tools your team needs, and measure the hours again.

Talk to us about OperationsSee the five offers

For owner-run companies that make or move physical products.

A process quality dashboard for quote to order over the last 12 weeks: 109 hours a month (was 558), $28 a run (was $142), 40 minutes a run (was 3.4 hours), rework 4.1% (was 12.6%); the hours a run drop from about 3.4 to 0.67 after the week the redesign went live.

Everyone is busy. Nobody can say where the hours go.

Measured by feel

You know quoting is slow. You don’t know it takes 3.4 hours a run, 164 times a month.

Fixed by the busiest person

Workarounds pile up in spreadsheets and inboxes, and they leave when that person does.

New tools, same steps

A new system goes in, and the same steps still get typed into it by hand.

Five ways we work on Operations.

Each one stands on its own. Start with the one that answers your question first.

Way in

Operations assessment

Three weeks to see where the hours in your business go: your core processes measured from your own systems, each one costed per run, and a ranked, priced plan to take the hours out.

What you receive

  • Process maps
  • Process cost statement
  • Where the hours go
  • Bottlenecks and rework
  • Priced improvement plan
How long
15 business daysabout 5–6 hours of your time
We measure
Manual hoursCost per runOrder-to-cash cycle time

A fixed price before we start.Ask about this one: Operations assessment

Project

Process redesign

We redesign the processes costing you the most hours: measured as they run today, the new way mapped, written down, set up in your systems and rolled out with your team. Then measured again.

What you receive

  • Future-state process maps
  • Written procedures (SOPs)
  • Roles and handoffs
  • System settings spec
  • Rollout plan and training
  • 30-day results check
How long
6–9 weeks for one or two processesabout 8–10 hours of your time
We measure
Hours removedCost per runCycle time

A fixed price before we start.Ask about this one: Process redesign

Project + upkeep

Web apps and internal tools

Small apps built for one job in your business. They read from the systems you already run but live outside them, so your ERP and books are never touched.

What you receive

  • Working app
  • App spec
  • Data connections
  • User guide and handover
  • Monthly upkeep note
How long
4–8 weeks per appabout 6–8 hours of your time, then monthly upkeep
We measure
Weekly usersHours savedUptime

A fixed price before we start.Ask about this one: Web apps and internal tools

Monthly

Process improvement program

We work through your improvement plan month by month: redesigning processes, building the tools you need and measuring the hours that come out. One team, one monthly fee, three-month minimum.

What you receive

  • Improvement plan
  • Process work
  • Monthly results statement
  • Quarter summary
How long
3–6 months typicalabout 2–3 hours of your time a month
We measure
Hours removedProcesses improvedCost per run

A fixed price before we start.Ask about this one: Process improvement program

Monthly

Managed operations review

Every month, the 8–10 numbers that show how your operations run, measured from your own systems, with a review of what changed and what to do about it.

What you receive

  • Operations scorecard
  • Process cost refresh
  • Review notes
  • Scorecard definitions
How long
Set up in 2 weeks, then monthlyabout 1–2 hours of your time a month
We measure
On timeNumbers on targetActions closed

A fixed price before we start.Ask about this one: Managed operations review

How it runs: the assessment, day by day.

Every offer comes with its plan like this. You know who does what, and when you’ll hear from us.

  1. Days 1–2Kickoffpick the processes
  2. Days 2–4Recordsread-only access
  3. Days 4–7Measurefrom the records
  4. Days 7–9Walkthroughswith your people
  5. Days 9–11Costeach process, per run
  6. Days 12–14Rankthe fixes, priced
  7. Days 14–15Readout60–90 min

with youwe work, you get a note each step

One process, before and after.

Quote to order. An illustrative example, built on the same numbers as the dashboard above.

Today

as it runs now

Runs a month
164
Hours a run
3.4 h
Steps
9
Typed again by hand
3 times

558 ha month

Redesigned

measured 30 days after rollout

Runs a month
164
Hours a run
40 min
Steps
5
Typed again by hand
never

109 ha month

449 hours a month back, about $18,750 at a loaded $41.76 an hour. Measured from your records again 30 days after rollout.

Works on its own. Pairs well with…

Questions about Operations

Mostly not. We measure from your system records and run walkthroughs by video with the people who do the work. We work on the office processes, not the shop floor: quoting, orders, purchasing, invoices and returns.

The ones that take the most hours. At the kickoff we pick them with you, then measure each from six months of your records and cost it per run, so the ranking comes from the numbers, not from who complains loudest.

Only where a redesign changes the process, and the people who run it design the new way with us. We write the procedures, train the team at rollout and measure again 30 days later. The assessment itself changes nothing.

No. We work with the systems you already run and read from them only. When a redesign needs a setting changed, we write it down and your own admin applies it. We never write into your ERP or your books.

Each app has a named owner on your team who decides what it does. You get its spec, a user guide and a handover, and we keep it running with monthly upkeep. It reads from your systems and lives outside them, so your ERP and books never depend on it.

Start with a 30-minute call.

Contact us